Refund & Cancellation Policy

SelloWise is designed to be tried before you pay. Here is exactly how subscriptions, cancellations, and refunds work.

1. Free trial

New accounts start with a 14-day Pro trial. No card is charged during the trial. If you don't pick a plan by the end, your account moves to the free tier automatically.

2. Cancelling

You can cancel any time from Settings → Billing. Your subscription stays active until the end of the paid period, then stops renewing. No further charges are made.

3. Refunds

• We do not refund partial months or unused time.
• We do not refund accounts suspended or terminated for violating our Acceptable Use Policy or Terms.
• If we are legally required to refund (e.g. certain EU consumer rights within a statutory withdrawal period), we will.

4. Failed payments

If a renewal payment fails, Stripe will retry a few times. We may pause paid features until the payment succeeds. If it stays unpaid, the subscription is cancelled.

5. Chargebacks

If you have a billing issue, please email hello@shapeyourbrand.com first — we almost always fix it quickly. Filing a chargeback without contacting us may lead to your account being suspended.